Answers
Frequently asked questions
What AYRIVA does today, what it does not do yet, and what happens to the information you give us. Where the honest answer is “not yet”, it says so.
AYRIVA and this website
What exists today, and what does not yet.
- What is AYRIVA?
AYRIVA is a preventive child healthcare ecosystem for children aged 0 to 16, built in Nepal. The full plan spans four products — Ayriva Kids, Ayriva OS, Ayriva Labs and the Care Network.
What is live today is this website. It does two things: it lists paediatricians whose registration we have checked and lets you reserve a time with one without creating an account, and it collects interest from parents, doctors, schools and partners who want to be part of the rest.
- Is the Ayriva Kids app available yet?
Not yet. Ayriva Kids is not published on Google Play or the App Store, and there is nothing to download. Anything you read about growth tracking, milestones or immunisation records describes the app that is being built, not something you can install today.
You can register your interest on this site and we will be in touch when it opens.
- What does it cost?
Nothing to use this website, and nothing to reserve an appointment through it. You pay the doctor at the visit, in the usual way.
We take no card, bank or payment details anywhere on this site. There is no online payment step to skip — the capability is simply switched off.
- Where does AYRIVA operate?
Nepal. The doctors listed here practise in Nepal, and the site is currently served to visitors in Nepal, with search-engine crawlers allowed through so the pages stay findable.
If you are reading this from outside Nepal and pages will not load, that restriction is why.
- Is AYRIVA medical advice?
No. AYRIVA helps you reach a qualified doctor and, in time, will help you keep a record between visits. It does not diagnose, does not treat, and is not a substitute for a consultation.
If your child needs care now, contact a doctor or your nearest hospital directly rather than booking a future slot here.
Booking a paediatrician
No account, no payment, and one thing we cannot do yet.
- Can I book without creating an account?
Yes, and that is the only way to book from this website today. Open the doctor directory, choose a doctor, choose a free time, and give your name and a mobile number.
Your child’s first name, your child’s age in months, and a single line about why you are coming are optional. Everything else is left out on purpose.
- What happens after I reserve a time?
A reference code appears on the screen. Write it down or photograph it before you close the page.
We do not send a confirmation message. There is no SMS and no email at this stage of the service — the doctor’s clinic telephones you on the number you gave, and that call is the confirmation. Nothing else will arrive.
- Is a reservation the same as a confirmed appointment?
Not quite. A reservation holds that time slot so nobody else can take it, and it appears in the doctor’s queue. The doctor then accepts or declines it, and the clinic calls you.
Because the slot is held from the moment you reserve it, please do not reserve several times to keep your options open — you would be holding time other families cannot book.
- Should I send medical records, test results or a symptom history?
No, and there is nowhere on the form to put them. The booking form takes no records, no results, no measurements and no history. That is a deliberate limit, not a missing feature.
One short line about why you are coming is enough. Please keep clinical detail out of it and save it for the doctor.
- Can I look up, change or cancel my reservation on the website?
No. There is deliberately no page for finding an appointment again.
The reference code is a note for you and the clinic, not a password. If a code could open a page, anyone typing codes would be able to read a stranger’s name, phone number and reason for visiting — so no such page exists.
To change or cancel, email us with your reference code and we will pass it to the doctor.
- Why are there so few doctors listed — or none at all?
A doctor appears in the directory only after their Nepal Medical Council registration has been checked and their profile verified. Nobody self-publishes onto that page.
The directory therefore opens small and grows slowly. If it is empty when you visit, no doctor has completed verification yet.
- I am a doctor. How do I get listed?
Apply through the Care Network form with your registration number, specialty and institution. We check the registration before anything is published.
The forms on this site
What each one asks for, and what happens next.
- Which forms are there, and what do they ask for?
Six, and each asks only for what it needs. The interest form asks your name, email, role and optionally a phone number. The newsletter asks for an email address and nothing else. Registration asks name, email, role, and optionally phone, organisation, city and a message. Contact asks name, email, message, and optionally a role and subject. The school demo form asks the school name, a contact name and email, and optionally phone, city, an approximate number of students and a message. The Care Network application asks your full name, email, provider type, institution and location, and optionally phone, specialty, registration number and a message.
None of them ask for health information, and none of them ask for a password — there is no account to create.
- Why do I have to prove I am human?
Every public form is protected by Cloudflare Turnstile, a bot check that inspects the browser rather than asking you to identify traffic lights. Usually it passes without you doing anything.
It exists because these forms are open to anyone. Without it, a script could fill our lists with rubbish or empty a doctor’s calendar in a minute.
- I submitted the same form twice. Did I break anything?
No. Every submission gets the same answer whether or not we already had your details.
That is on purpose. If the site said “you are already on the list”, anyone could use the form to test whether a particular email address belongs to one of our families. It never says that, so a repeat submission simply looks identical to a first one.
- Will you email me?
Only the newsletter, and only if you subscribed to it. We have not sent an issue yet — this service has no automated email at all, so nothing is generated by our systems and sent to you.
When the newsletter starts, every issue will carry an unsubscribe link. Until then, if you want off any list, email us and we will take you off it.
- My form would not submit. What went wrong?
Almost always the bot check: it needs a moment to run, and it fails if the page has been open for a very long time. Reload the page and submit again.
If it still will not go through, email us the details directly and we will handle it by hand.
Your data
Where it goes, who reads it, and how to get it back or removed.
- Do you use cookies or tracking pixels?
There is no cookie banner on this site because there is no advertising network, no marketing pixel and no profiling tracker to ask you about. No Meta pixel, no advertising tags, no session recording, no heatmaps.
There is one measurement tool: Firebase Analytics, from Google, which counts page views so we know which pages are used. It sets its own identifiers in your browser. Nothing else on the public pages stores anything on your device.
Separately from your browser, our servers keep a short operational log of the requests they serve, and that log includes the IP address a request came from. It is how we spot and stop abuse. Cloudflare also sees your IP address when it runs the bot check on a form.
- Where is my information stored?
The pages themselves are served by Firebase Hosting, a Google service, and reach you through Cloudflare. Anything you submit goes to our own application and its database, which run on a rented server in Frankfurt, Germany.
So information you give us leaves Nepal. It travels over an encrypted connection, and nightly database backups are held in Oracle Cloud object storage.
- Who can read what I submit?
A small number of named AYRIVA administrators, who sign in with a separate account and whose permission is re-checked by the database on every single request, not just at login.
A doctor sees only the reservations made for their own calendar — never another doctor’s, and never the forms above. Your phone number is shown to that doctor because a telephone call is how they confirm your appointment.
We do not sell your information, and we do not pass it to advertisers.
- How long do you keep it?
We should be straight with you: today there is no automatic timetable that deletes old records. What you submit stays until someone at AYRIVA removes it, and the only automatic expiry anywhere in the system is our database backups, of which the ten most recent nightly copies are kept and older ones deleted.
The Privacy Policy sets out exactly what this means for each kind of record, and what we are working towards.
- How do I get a copy of my data, or have it deleted?
Email us from the address you used, and say which you want. We handle these by hand — there is no self-service button on this website — and we complete them within 30 days.
We may ask you to confirm the request came from you. That is to stop somebody else deleting your records.
Children and consent
AYRIVA is used by parents, on behalf of children.
- What do you collect about my child?
On this website, only what you choose to type into the booking form: your child’s first name, their age in months, and your one-line reason for the visit. All three are optional and you can book without any of them.
No growth measurements, no immunisation history, no diagnoses, no documents. There is no field for them and no way to attach one.
- Who is allowed to use AYRIVA?
Adults. AYRIVA is designed for parents and legal guardians acting on behalf of a child, not for children themselves, and you should be 18 or over to submit anything here.
By booking for a child you are confirming you are that child’s parent or legal guardian, and that you agree to the information being handled as described in the Privacy Policy.
- Will my child’s health records ever be shared without me?
No. Sharing a child’s record with a doctor is something you do explicitly, and can withdraw. It is never a default and never automatic.
That mechanism belongs to the Ayriva Kids app, which is not released yet. Nothing on this website holds a child health record to share.
Schools, clinics and partners
Working with AYRIVA as an organisation.
- We are a school. What can AYRIVA do for us?
Request a demonstration and we will walk your team through what school health screening with AYRIVA looks like, and what would be involved in running it.
- We are a clinic, lab or hospital. How do we join?
Apply to the Care Network with your institution details and registration. We review every application before anything is listed publicly.
- I have a question that is not answered here.
Write to us. A person reads every message.
Still unanswered?
Ask us directly. If your question is about your own information — what we hold, a correction, or deletion — say so and we will treat it as a formal request.